Hello, Blade By Blade family!
We as a company aim to be transparent with our customers. Here is a basic rundown of our company terms, and conditions regarding Summer and Winter service/services, As well as Billing.
SUMMER & WINTER SERVICE:
MONTHLY SERVICE:
Includes: Mowing, Trimming, Edging, and Blowing
- We are here to maintain your property and provide a monthly rate of service for our customers. This rate will remain year around. Our rate is based on 4 weeks in a month in the summer and 2 weeks in a month during the winter. In the months that have 5 weeks, there will be an increased rate for those months for the extra cut in the month.
- Starting at the end of March (provided the season is ready for weekly service); we will be at your property every week! Starting in October (provided the season if ready for bi-weekly), we begin our Bi-weekly service. This applies to all customers.
- There are no changes to the payment amount due in Winter. We take care of you all Summer, and Winter. You may not see us mow, every week, but we are here to maintain your property. We are here to take care of you all year, and do what we feel is the best choice to keep your grass healthy.
- We kindly ask that you remove as much dog excrement in your yard as possible prior to service. Especially if you have large dogs. For this has the potential to cause issues with our equipment.
- All quotes will expire and will no longer be valid after 14 days. You many reach back out to us for a new quote following the quotes expiration date.
- You will have a scheduled service day but please allow 6-8 days for service due to changing weather conditions.
We simply request, that as we are there for you in the heat of the Summer, that you would consider remaining with us during the Winter!
HEDGES, BUSHES, AND PALM TREE TRIMMING
- We do NOT trim palm trees over 20ft.
LANDSCAPING
- All landscape jobs will require a 50% payment upfront two days prior to scheduled project date.
- All landscaping estimates will expire and will no longer be valid after 30 days. You may reach back out to us for a new quote following the quotes expiration date.
- During projects, we are not liable for any damage underground.
- No refunds on landscape projects
- Any complaints for jobs are voided 5 days after scheduled service date.
- We kindly ask that you remove as much dog excrement in your yard as possible prior to service. Especially if you have large dogs. For this has the potential to cause issues with our equipment.
OTHER:
- Please relocate items that are in the service area (yard, garden, etc) that would prevent the job from being done properly prior to your scheduled service date. (toys, debris, trash, vehicles, etc.)
- We do not relocate trampolines to mow.
- We do not relocated objects that are left in the yard. We will however trim around them as much possible.
- During our quoting process we assess all pre-existing damages to the property and take photographs.
- Accidents happen! If we cause damage to a sprinkler head then we will replace it.
- We may take before and after pictures of our work and use it for marketing purposes.
- If you have a vehicle in the driveway or yard we ask that you move it while we are servicing your yard. You are taking full responsibility of any damage that may occur to your vehicle if not moved.
BILLING:
At Blade By Blade, each month of service is billed on the 1st. This payment satisfies for that month of service.
– We provide you a 7 day payment grace period.
– If you are unable to make your payment on time, call us and let us know! We are willing to do our best to work with you!
– If payment has not been received on the 7th, services will be terminated effective immediately. There will be a late fee of $10.00 added to the balance after the due date (7th). If payment has not been made by the 15th, there will be a $25.00 administrative reinstatement fee added to the account balance to resume services. Service will resume upon receipt of any and all past due balance.
AUTOPAY:
Available upon request
REFUNDS:
Payments that are made via PayPal, Square, and Venmo will be refunded minus fees.
CANCELLATION POLICY:
You may cancel monthly services at any time (2 weeks prior to the next billing period) ONLY if you are not in a year contract with us. If year contracts are cancelled early then the remaining balance for that year will be due.
Landscape projects may be cancelled up to two days prior to scheduled service date. Deposits are NON-REFUNDABLE
*** If you do not sign below then you will automatically be agreeing to these terms and conditions if you continue to use our services after 30 days of the start of your first service date.
***Please note that changes to our policy may update periodically without notice.
We do ask that you do not ghost us if you do not want service anymore. We just simply ask that you just let us know ASAP and there is no shame in cancelling service. Communication is key!
We strive to bring the bestquality service, and communication to you.
As always, we appreciate you, and enjoy maintaining your property!
Coty and Nikki Roberts
Blade By Blade Lawn Care Services, LLC
contact@bladebybladelawn.com
Check our website at rtc.bladebybladelawn.com for any updates or changes to the terms and conditions.
Updated: 09/30/2025
